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Terms and Conditions


PAYMENT

Partial payment of at least 50% is needed to initiate the order. On orders that combine stock items and Custom Items, the partial payment of 50% is still required. Full payment on stock items is required prior to shipping.

Orders can be paid by Direct Deposit, Credit or Debit Card or online through STRIPE.

Visa, Mastercard and AMEX(via STRIPE) are accepted.

DELIVERY

No COD shipments are accepted.
We will request for the remaining balance to be settled once the Custom Items have been installed. Shipping of floor stock items is based on availability; for stock items please allow shipping to take approximately one to ten days based on delivery location.

CUSTOMER SERVICE

For questions about the status of an order, availability, sizes or to schedule an appointment, please call our Showroom at (02) 4047 2330.

DAMAGES & SHORTAGES

Tailored HQ inspects and carefully packs your order before shipping with maximum effort made to ensure it arrives in the best possible condition. All shipments should be inspected immediately upon arrival with all exceptions noted on the delivery receipt at time of delivery by the carrier.

ALL CLAIMS FOR DAMAGE AND/OR SHORTAGE MUST BE MADE WITHIN 24 HOURS OF RECEIPT OF THE ITEMS.

Digital photographs of damaged goods and boxes is required for possible replacement of damaged goods. Save all damaged cartons until any claim with the carrier is settled.

RETURNS / REFUNDS & EXCHANGES

We do not issue refunds or exchanges for custom items. Only faulty or damaged goods may be returned and are subject to authorisation at Tailored HQ’s discretion. Tailored HQ products are handmade and as such, there may be slight variations in colour, shape, texture, grain or otherwise. This is considered a unique feature of each individual piece and as such, items cannot be returned.

CANCELLATIONS

Cancellations and amendments can only be accepted before payment is received. We do not issue refunds. Order cancellations that are made after receipt of payment will incur a 20% handling and processing fee of the entire order value. Cancellations are not accepted for already dispatched and initiated orders.

PRICING

Prices are subject to change without notification.
Quotes remain valid for only 30 days.

BACKORDERS

Every effort is made to ship orders quickly and as complete as possible. However, on occasion, items will be backordered based on availability. A 50% deposit is required to secure backordered or indent, (nonstock), items on incoming shipments. Backorders without a deposit are not guaranteed.

You will be notified in advance of incoming shipments and receive a final payment request. Final payment must be received within 14 days of notification or storage / interest charges may apply. Goods can be held for an additional period of up to 30 days, if paid in full. Additional storage time after this period will incur a storage fee of a flat $105.00 +GST per week. This amount will require settlement in full, prior to dispatch.

LIMITED WARRANTY

Tailored HQ warrants its products for one year from date of sale against manufacturing faults which are determined at Tailored HQ’s discretion.

DISCLAIMER

Some Tailored HQ products are handcrafted in artisan factories all around the world. Small irregularities in shapes, surfaces and finishes are hallmarks of such craftsmanship and should not be considered defects.